Terms and Conditions

1. Definitions

  • Leadsback: trade name of Visualcreations
  • Customer: any individual or legal entity using Leadsback
  • Service: the SaaS platform offered through Leadsback

2. Applicability

These Terms and Conditions apply to all services, agreements, and subscriptions provided by Leadsback.

3. Services

Leadsback provides software for:

  • storing partially completed forms or shopping carts
  • lead recovery
  • conversion tracking
  • automated one-time reminder emails
  • analytics and reporting

Leadsback aims to provide reliable service but does not guarantee uninterrupted or error-free availability.

4. Subscriptions and Payments

  • Subscriptions are billed monthly.
  • Subscriptions automatically renew unless cancelled before the next billing cycle.
  • Payments are processed through Mollie.

In case of late or failed payment, Leadsback reserves the right to suspend access to the platform.

5. Customer Responsibilities

Customers are responsible for:

  • proper implementation of Leadsback
  • compliance with GDPR and other applicable privacy laws
  • informing website visitors
  • obtaining required consent for tracking or emails

Customers indemnify Leadsback against claims resulting from unlawful use of the platform.

6. Acceptable Use

Customers may not use Leadsback for:

  • spam
  • phishing
  • misleading communications
  • illegal activities
  • unsolicited bulk messaging

Leadsback reserves the right to suspend or terminate accounts involved in misuse.

7. Liability

Leadsback shall not be liable for:

  • lost leads
  • loss of revenue
  • indirect damages
  • consequential damages
  • outages caused by third-party services

Total liability is limited to the amount paid by the customer for the service during the previous 3 months.

8. Availability and Maintenance

Leadsback may perform maintenance or modify platform functionality without prior notice.

We strive for maximum platform availability but do not guarantee uninterrupted service.

9. Intellectual Property

All rights related to the software, branding, documentation, and technology remain the property of Visualcreations.

Customers receive a limited, non-transferable right to use the platform.

10. Termination

Leadsback may suspend or terminate accounts in case of:

  • non-payment
  • misuse
  • violation of these Terms
  • illegal activities

After termination, stored data may be deleted according to the retention policy.

11. Governing Law

These Terms and all agreements are governed exclusively by Dutch law.

Any disputes shall be submitted to the competent court in The Netherlands.

12. Contact

For questions regarding these Terms:
Contact@leadsback.app

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